Privacy and cookies
EasyGoSmart (“we” or “us“) based at Carrer Esperanto 5 – Barcelona is responsible for your personal information and we take our data protection and privacy responsibilities seriously.
This privacy notice explains how we collect, use and share personal information in the course of our business activities, including:
- the personal information we collect, and when and why we use it
- how we protect and store personal information
- your legal rights
- how you can contact us
We may amend this privacy notice from time to time to keep it up to date with legal requirements and the way we operate our business and will place any updates on this webpage. This privacy notice was last updated on 24th May 2018. Please regularly check these pages for the latest version of this notice. If we make fundamental changes to this privacy notice, we will seek to inform you by notice on our website or email.
Third Party Websites
You might find external links to third party websites on our website. This privacy notice does not apply to your use of a third party website.
WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
In this section you can find out more about
- when we collect personal information
- the types of personal information we collect
- how we use personal information
- the legal basis for using personal information
- who we share your information with
When we collect information
We collect information about you if:
- you do business with us;
- you are a visitor to our website;
- you apply for a job with us;
If you do business with us
If you are one of our valued customers or suppliers (or prospective customers or suppliers, or work for or represent one of our customers or suppliers), we will collect information about your name, contact details (including email, phone and mail address), the position you have in the business you work for and the interactions you have with us.
We will use your information:
- to manage the routine commercial transactions we have with our customers and suppliers
- to respond to requests from you for information about us or our products
- to address any customer / supplier related service issues, such as product queries, issues, complaints or claims
We will collect your personal information from you if you contact us, or if you register through our online customer portal. We may also collect information about you from the business you represent or work for if they provide your details (for example as the contact point for a particular product sale), or if you or they attend a trade show.
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This will be because:
- we need to use your personal information to perform a contract or take steps to enter into a contract with you – this will be relevant if we are transacting with you where you are a sole trader or partnership;
- you have provided consent for us to contact you by email – we will only be sending direct marketing communications to you by email if you provide us with your consent to do this through our online customer portal.
- we need to use your personal information for our legitimate interest as a commercial organisation – we routinely maintain records as a business about the commercial transactions we enter into with our customers and suppliers and to address issues relating to product development and supply, including marketing and business development (other than by email, where you have provided your consent for us to contact you). The information we hold will be because it is relevant to a transaction or our business development, for example if you are involved in helping us with our product lifecycle, placing an order with us, requesting information, or raising an issue or concern with us.
- we need to use your personal information to comply with a relevant legal or regulatory obligation that we have. For example, if we need to retain particular records for health and safety, environmental law or tax related purposes.
If you are a visitor to our website
If you are a visitor to our website, we may collect data from cookies which help us understand how you came to our site, the pages you visited on our site and your IP address. We use this information to help optimise the website experience.
If you apply for a job with us
More about direct marketing
We use personal information to let you know about our products and services that we believe will be of interest to you.
We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
To protect privacy rights and to ensure you have control over how we manage marketing with you:
- we will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;
- we will only send you direct marketing by email if you have provided consent to us sending messages to your registered email address through our online customer portal;
- you can ask us to stop direct marketing at any time you can ask us to stop sending email marketing, by following the “unsubscribe” link you will find on all the email marketing messages we send you, through our customer portal or by contacting us. Please specify whether you would like us to stop all forms of marketing or just a particular type.
We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences within your account with us.
More about cookies
A cookie is a small text file containing small amounts of information which is downloaded to / stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website.
Cookies may collect personal information about you. Cookies help us remember information about your visit to our website, like your country, language and other settings. Cookies allow us to understand who has seen which webpages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. They can also help us to operate our website more efficiently and make your next visit easier.
Cookies from other companies & social networking websites
During your visit to the site you may notice some cookies that are not related to EasyGoSmart. This happens when you visit a page with content embedded from a third party (e.g. YouTube videos) or use some of the links to social networking sites (e.g. Share This). These websites may place cookies on your computer.
Croda does not control how a third party uses their cookies. You should check these third party websites’ privacy policies for more information about their cookies if you are concerned about this.
Turning cookies off
If you want to delete any cookies that are already on your computer or stop future cookies then look at www.allaboutcookies.org.
You will still be able to use the public areas of our website if you choose not to accept cookies but will not be able to access the restricted areas of our website.
HOW WE PROTECT AND STORE YOUR INFORMATION
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned.
Measures we take include:
- placing confidentiality requirements on our staff members and service providers;
- destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;
- following strict security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it;
- using secure communication transmission protocols
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect User IDs and passwords, please take appropriate measures to protect this information.
Storing your personal information
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this privacy notice. Where your information is no longer needed, we will ensure that it is disposed of in a secure manner. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information. Learn more below about each right you may have:
- To access personal information
- To rectify / erase personal information
- To restrict the processing of your personal information
- To transfer your personal information
- To object to the processing of personal information
- To object to how we use your personal information for direct marketing purposes
- To obtain a copy of personal information safeguards used for transfers outside your jurisdiction
- To lodge a complaint with your local supervisory authority
If you wish to access any of the above mentioned rights, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
- it is no longer needed for the purposes for which it was collected; or
- you have withdrawn your consent (where the data processing was based on consent); or
- following a successful right to object
- it has been processed unlawfully; or
- to comply with a legal obligation to which the Company is subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
- for compliance with a legal obligation; or
- for the establishment, exercise or defence of legal claims;
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
- its accuracy is contested, to allow us to verify its accuracy; or
- the processing is unlawful, but you do not want it erased; or
- it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
- you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
- we have your consent; or
- to establish, exercise or defend legal claims; or
- to protect the rights of another natural or legal person.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
- the processing is based on your consent or on the performance of a contract with you; and
- the processing is carried out by automated means.
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Right to object to how we use your personal information for direct marketing purposes
You can request that we change the way in which we contact you for marketing purposes. You can request that we do not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local data protection supervisory authority if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
The primary point of contact for all issues arising from this privacy notice is the Data Protection Lead who can be contacted as follows:
Plaza Esperanto 5 (08860)
If you have any questions, concerns or complaints regarding our compliance with this privacy notice, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible, and in any event, within the timescales provided by data protection laws.